RETURN POLICY
Our refund policy is 10 days after the shipping date of your order. Unfortunately, we can’t offer you a refund or exchange after this period. You are responsible for covering your shipping fee for returns within the U.S. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with the plastic wrap seal intact. Several types of goods are exempt from being returned. Digital goods such as ebooks, e-products, products marked ‘Final Sale,’ and any service cannot be returned. We also do not accept intimate products (socks, hats, underwear) or sanitary goods, hazardous materials, or flammable liquids or gases. Unfortunately, lost or stolen items will not be refunded or replaced as well. Any missing products after shipments should be discussed with your local shipment provider. ,’
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer, as we use dropshipping facilities to fulfill most orders.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days. It will be necessary that you send your item to 6738 Ransome Drive, Baltimore, Maryland 21207.
International orders are eligible for return only. If you’d like to exchange your item, please send it back to place a new order. At this time, we are unable to offer free returns for international orders.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to 6738 Ransome Drive, Baltimore, Maryland 21207.
SHIPPING
Our products are shipped within Other using the following carriers: USPS, FedEx, UPS: To return your product, you should mail your product to 6738 Ransome Drive, Baltimore, Maryland 21207. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
PRIVACY POLICY
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.
By giving us such information, you will need to consent by using it in the manner described in this policy.
You may withdraw your consent at any time by emailing us at [email protected]. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes a unique anonymous identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened, and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including the use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered, or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email our Customer Service team at [email protected].
TERMS OF USE
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern WaxnWane Group's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'WaxnWane Group' or 'us' or 'we' refers to the owner of the website whose registered office is 6738 Ransome Drive, Baltimore, Maryland 21207. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
6. All trademarks reproduced in this website, which is not the property of, or licensed to, the operator is acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
